Refund policy

Refund and Returns Policy

Thank you for shopping with Vixen Threadds! If you’re not completely satisfied with your purchase, we’re here to help.

1. Return Window
You have 30 days from the date of purchase to request a return or exchange. Unfortunately, we cannot process refunds or exchanges after this period.

2. Eligibility
To qualify for a return:

• Items must be unused, in their original condition, and include all original packaging and tags.
• Gift cards and sale items are non-refundable.

3. Return Process
To initiate a return, please provide a receipt or proof of purchase and contact us at contact@vixenthreadds.com.

Once your return is received and inspected, we’ll notify you via email of its approval or rejection. If approved, your refund will be processed within 5-7 business days and credited to your original payment method.

4. Shipping Costs
Customers are responsible for the cost of return shipping. These costs are non-refundable. If a refund is issued, the return shipping cost will be deducted from the total refund amount.

• We recommend using a trackable shipping service for your return.

5. Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you may be eligible for store credit instead of a refund.

For questions, contact us at contact@vixenthreadds.com. We’re happy to help!